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Privacy Policy

Protecting your privacy is important to us.

WHAT DATA IS COLLECTED WHEN YOU VISIT THIS WEBSITE AND HOW IS IT COLLECTED?

We only collect personal information that you choose to provide to us or that is necessary to provide our services to you. By default, when you visit our website, our web servers store information about the browser and operating system you are using, the website from which you came to us, the websites you visited through our website, and the date of your visit. For security purposes, such as detecting attacks on our websites, we also store the Internet Protocol (IP) address assigned to you by your Internet service provider for a period of seven days. With the exception of your IP address, personal data is only stored if you provide it to us voluntarily. If you provide us with your email address, your name, postal address, telephone number and, if necessary, other data that allows you to receive information about our products, create your own offers, participate in competitions or surveys, purchase goods or simply receive up-to-date information about products that interest you.

When you visit our website and enter data into empty text fields and, for example, add comments, our systems store your Internet Protocol (IP) address. We need this information for security reasons, to prevent abuse and for other precautionary measures.

SAFETY

We use technical and organisational security measures to protect your data in our possession from manipulation, loss, destruction and access by unauthorised persons. Our security measures are continuously improved and adapted to technological developments.

Only authorised employees have access to your personal data. This may also include authorised employees of our service providers who process data on behalf of RITTER SPORT or have access to such data. In such cases, we conclude a special "data processing agreement" with the service provider.

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

We use your personal data for technical administration of the website, customer administration, to respond to your enquiries as part of our customer service, and to conduct product reviews and surveys. With regard to marketing, we only use your data to the extent necessary in your specific case. We use your personal data exclusively for the purposes for which you have provided it to us.

If you have consented to the processing of your personal data, this data will also be used for the purposes specified in the relevant consent, for example, for the delivery of products. You may withdraw your consent at any time.

We strive to make visiting our websites as convenient as possible for users and tailored to their individual needs. The information you automatically generate and transmit helps us to provide you with personalised and accurate information. On our RITTER SPORT website, this information includes, for example, "technical data" (e.g. IP address, operating system, browser) as well as the date and time of your visit to our website.

TRANSFER OF YOUR DATA TO THIRD PARTIES AND OTHER COUNTRIES

We will not share your personal data with other companies wishing to use it for direct marketing purposes unless you have given us permission to do so. In addition, we provide your personal data to the following organisations on a very limited basis:

  • Our service providers. We have legally obliged these companies to apply the same security measures that we apply ourselves with regard to personal data, to ensure data confidentiality and to process data exclusively in accordance with our direct instructions.
  • Other companies, if you have given your consent or if these companies are acting on our behalf as service providers and we have assumed contractual obligations to the same extent as our external service providers.
  • Personal data is transferred to state institutions and authorities only within the framework of mandatory legal regulations.

Your personal data may be transferred to other countries if we enter into a contract with a service provider located abroad. In this case, a special "contractual data processing agreement" is concluded with the service provider, which ensures the same level of data protection and security that is mandatory in Germany. This is ensured, in particular, by the fact that the service provider undertakes to act exclusively on our instructions and to continuously apply all technical measures to protect your personal data to the same extent as we do.

If personal data is processed in a country outside the EU and EEA, we ensure an adequate level of data protection by entering into a standard contract established for this purpose by the EU; or, alternatively, if there is an EU Commission adequacy directive for the country concerned.

RIGHTS OF INTERESTED PARTIES

Below we have listed your rights in relation to your personal data:

  • You have the right to information, correction, cancellation, restriction of processing, objection to processing and the right to data portability.
  • You also have the right to withdraw your consent to the processing of your personal data at any time in the future.
  • To exercise these rights under data protection legislation, please use the contact details provided at the beginning of this document.
  • You also have the option to lodge a complaint with the relevant data protection supervisory authority.

ANALYSIS OF WEBSITES USING ETRACKER

On this website, data for marketing and optimisation purposes is collected and stored using technologies from etracker GmbH (www.etracker.com/datenschutz/). Based on this data, pseudonymous user profiles may be created. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the Internet browser cache of the website visitor. Cookies enable the Internet browser to be recognised, for example. The data collected using etracker technologies will not be used to identify the website visitor or combined with personal data relating to the pseudonym holder, unless this is specifically agreed by the person concerned. The collection and storage of data can be revoked at any time with future effect via the following link.

HOW LONG DO WE STORE YOUR DATA?

We store the personal data you provide to us via our websites in our databases. The data is stored for as long as necessary for the purposes for which you provided us with your data or to comply with legal requirements (e.g. legal requirements). For example, this means that the data is stored until we have answered your question or until the competition has ended. If you have given us your consent to store your personal data for marketing purposes, this means that your data will be stored for the period during which we carry out marketing activities or until you withdraw your consent. You can withdraw your consent to receive advertising at any time with future effect.